Thursday, October 26, 2017
Book Review: 'Why Are There Snowblowers in Miami?' by Steven D. Goldstein
New York City author Steven D. Goldstein, currently serving as Chairman of US Auto Sales, as Senior Advisor to Milestone Partners, and as an Industrial Advisor to EQT Partners, has been a top executive with such titles as Chairman and CEO of American Express Bank. His academic credentials include a BA from City College of New York and an MBA from New York University's Stern School of Business. His drive is to help improve companies' performance through renewed engagement and laser like focus and in unleashing companies' hidden assets, transforming employee and customer engagement, and accelerating the pace of decision-making and change. In this single publication Steven distills his experience and guidance and places before us a guide for using principles of engagement.
Much of the hefty information in this book Steven suggests at the beginning – ‘The truth is that most people are afraid to ask questions—whether from conditioning within a company or plain old human nature.’ ‘Engagement, in my experience, means adopting an active, roll-up-your-sleeves style that fundamentally takes an outside-in view of everything in the organization. It means being totally present; it means looking in places where it’s easier not to look. It means being aware of what’s really going on— not only looking but also seeing. An engaged leader is one who is interested in finding out what employees think about the business instead of solely relying on the management team and reports. An engaged leader interacts in an authentic way with customers to see what their buying experience is like and if they buy out of habit or out of conscious choice. An engaged leader has the confidence and courage to admit that everything is not working perfectly. Engagement also means being hyperinquisitive— asking questions, and then asking more questions. It means redefining how you see problems. It means being comfortable with constantly creating and leading change. It means communicating well and motivating everyone to win. It means acting like an owner in every sense of the word.’
So why all the dysfunction in most companies and organizations? To rob your inquisitive nature and list his five Principles of Engagement would be a spoiler – you need to work your way to them. And that is a very rewarding task! Grady Harp, September 16
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